Three-minute executive screen
Where is cross-functional work harder to coordinate than it should be?
When performance is mixed or missing, the next question is not automatically whether the team has a trust problem. The Cross-Functional Friction Scan™ identifies recurring coordination patterns across seven interdependent work interfaces.
Directional and private by design. This screen identifies reported friction patterns. It does not diagnose trust, dysfunction, culture, leadership, causation, or financial loss.
The method
Seven interfaces where coordination breaks down
Each dimension is a place where interdependent work is reported to snag. For each, you rate two things separately: how often the pattern occurs, and how much it affects delivery, attention, cycle time, risk, or value when it does.
Handoff Breakdown
Information, work, or accountability does not transfer cleanly across boundaries.
Priority Interpretation
Functions translate shared priorities differently or repeatedly renegotiate them.
Executive Escalation
Issues repeatedly move upward because authority, confidence, or resolution is insufficient.
Relationship Load
Work requires added relational repair, translation, or protective communication.
Unproductive Conflict
Disagreement consumes capacity without improving decisions or commitments.
Commitment Clarity
Owners, dates, dependencies, or agreements are understood differently.
Decision Reopening
Apparently closed decisions are revisited without materially new evidence.
Read it carefully
Frequency and impact stay conceptually separate. Thresholds are provisional design rules, not validated benchmarks or population norms.
Questions executives ask
Frequently asked questions
What does the Scan examine?
It examines reported frequency and business impact across seven observable coordination-friction dimensions: handoffs, priority interpretation, escalation, relationship load, conflict, commitment clarity, and decision reopening.
Is this a trust assessment?
No. Trust may become one hypothesis during deeper inquiry, but the Scan does not measure or diagnose trust.
Does a high result mean the team is dysfunctional?
No. The result is a directional signal, not a validated dysfunction classification.
Can the score be converted into dollars?
No. Burden estimation requires separate observable inputs such as frequency, people, incremental time, and labor rate. That is the role of the Trust Tariff™ Calculator, the next stage in the pathway.
Why examine alternative explanations?
Friction may reflect legitimate complexity, risk, governance, process, capability, technology, incentives, workload, relationships, or trust-relevant evidence. The Scan keeps those explanations open.
What happens after the Scan?
Leaders may gather evidence, examine selected interfaces, continue to burden estimation, or request an Executive Conversation.
Is prototype data transmitted?
No. Prototype entries remain in the browser session unless a separately approved production integration is implemented.
Select a frequency and an impact rating before continuing.
Directional friction profile
Interpretation boundary. The Cross-Functional Friction Scan™ is a directional, nonvalidated executive screening prototype. It does not establish causation, prove a trust problem, diagnose a team, calculate audited financial loss, or guarantee ROI.
The shape of the friction
Seven-interface profile
All seven dimensions, ranked
Review all seven dimension ratings
Version 0.1 uses provisional design thresholds. Results are directional and are not validated benchmarks or population norms.